Privacy & Cookies

PRIVACY

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing - With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@candlebelle.co.uk.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

All of our payments are handled by PayPal. 

We do not store credit card details nor do we share customer details with any 3rd parties

COOKIES

WHAT ARE COOKIES?

Cookies are very small text files that are stored on your computer when you visit some websites.  We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.  

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.  The following is strictly necessary in the operation of our website.  

This website will - remember what is in your shopping basket / remember where you are in the order process / remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).  

FUNCTIONAL COOKIES

This website will - offer live chat support (If available) / track the pages you visits via Google Analytics.

TARGETING COOKIES

This website will - allow you to share pages with social networks such as Facebook (If available) / allow you to share pages via Add This (If available) to view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the ‘Opt Out’ button.

This website will not - share any personal information with third parties.

COOKIES THAT WE MAY USE

_session_id, unique token, sessional - Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, persistent for 30 minutes from the last visit - Used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day - Counts the number of visits to a store by a single customer.

_cart, unique token, persistent for 2 weeks - Stores information about the contents of your cart.

_secure_session_id, unique token, sessional.

_storefront_digest, unique token, indefinite - If the shop has a password, this is used to determine if the current visitor has access.

CONTACT US ABOUT COOKIES

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, or request deletion of all information which we hold relating to you, at anytime, by contacting us at info@candlebelle.co.uk.